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Refund and Returns Policy

Overview

At Pure Herbal Product, customer satisfaction is our top priority. If you are not fully happy with your purchase, please read the policy below for returns and refunds.

1. Returns

  • Eligibility: Items can be returned within 7 days of delivery.

  • Condition: Products must be unused, unopened, and in original packaging. For hygiene and safety reasons, opened food or herbal products cannot be returned.

  • Process:

    1. Email us at info@pureherbalproduct.com with your order number and reason for return.

    2. Our team will confirm eligibility and provide return instructions.

    3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

2. Refunds

  • Refunds are issued only after the returned product is received and inspected.

  • Approved refunds will be credited to the original payment method within 7–10 business days.

  • Non-Refundable Items: Opened consumables, promotional items, and products marked as “final sale.”

3. Exchanges

  • Exchanges are available only for items that arrive damaged, defective, or incorrect.

  • Contact us at info@pureherbalproduct.com within 48 hours of delivery for an exchange request.

4. Damaged or Wrong Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery.

  • Provide photos of the product and packaging.

  • A replacement or refund (including shipping costs) will be arranged.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check with your bank or credit card provider (processing times may vary).

  • If more than 10 business days have passed, please contact info@pureherbalproduct.com.

6. Contact Us
📧 Email: info@pureherbalproduct.com
🌐 Website: pureherbalproduct.com